FAQs
1. What payment do you accept?
We accept the following major creadit card payment: Visa, American Express, MasterCard and PayPal. If you are located in Hong Kong, there are two more payment methords available. You can pay by PayMe from HSBC Hong Kong or by bank deposit in any branch of HSBC Hong Kong. Please note that currently we only accept HKD for PayMe and HSBC bank deposit payment.
2. Where do you deliver to?
For now, X2O Water Repellent Spray can ONLY be shipped to Hong Kong and the United State.
3. How do I track my orders?
After the order is processed, you will be provided with a courier name and tracking number to notify you that orders have been shipped and for you to track your shipment anytime.
4. Can I cancel my orders?
All orders are automatically processed and sent for shipment as soon as they are placed. It may be possible to cancel your order during processing but once it moves to the shipping process, it CANNOT be canceled. Please refer to our Terms and Conditions page.
5. How can I change my order?
If you want to add more items to an processed order, we suggest you to simply make an new order on our website. Otherwise, if you want subtract the product quantity after your order is placed, it will be considered as Partial Cancellation referring to our Terms and Conditions. Please noted that 10% of your cancelled amount will be charged as a cancellation fee.
6. Is the delivery service provided on Sunday and public holidays?
Sorry, we DO NOT provide delivery service on Sunday and public holidays.
7. Will the delivery be affected by extreme weather on the delivery date?
In the event of extreme weather, all delivery services might be stopped. Please expect a possible delay in such circumstance. For more shipping details, you can directly contact the shipping companies or our customer services via info@lexuma.com or +852 39562253.
8. How do I exchange my product if it is faulty?
For X2O Water Repellent Spray, it is difficult to judge whether the products are defective or not after being used. Sorry that we cannot provide any return or refund option for this product. However, if the products are defective BEFORE using, for example, damage during transportation process, return or refund option may still be available. Please contact us via info@lexuma.com.
Questions about X2O Water Repellent Spray
1. What if I sprayed it, but my device is still not waterproofed well?
If it does get damp, unplug any cables and do not attempt to charge it or plug anything into the connector for at least five hours, nor do try to switch it on. You want the smartphone to be completely dry before introducing electricity. Refrain from opening the SIM tray as well, since that can give water a way into the inner workings. To dry the device, wipe off the outside with a soft cloth. Stand it up and gently tap it on your hand to shake out any water that's pooled inside. Do not try and dry the port by probing it with a wadded up bit of paper or a cotton bud. Next, leave it out someplace with good airflow. Do not try and speed up the process with a hair dryer. Placing it in rice would not make the process go faster, and the grain can actually damage the port. A cool fan pointed at the port is fine, but beyond that it's just a matter of patience.
Actually, if you followed the instructions in the user manual, your device should be properly waterproofed after spraying X2O water resistant spray. But if you still have some problems on the application methods, you can email us at info@lexuma.com and our support team will try to help you.
IMPORTANT: Our warranty condition is not applied to X2O waterproof spray. If your device is damaged, we advise you find professionals to fix the issue.
2. Can I use X2O Water Repellent Spray under extreme hot or cold condition? What if a hot coffee pouring at my device?
X2O water resistant spray is perfectly functional from -50°C to 140°C. Therefore, no matter the liquid is cold or hot, your device will always be protected.
3. For IPX7 water protection, do I need to spray every part including the flashing light, lens and screen?
No, you should not spray on the flashing light, lens and screen. For IPX7, you just need to make sure that you open the case, spray on the battery, PCB board, all electronic parts and openings. Just like the picture below. After spraying X2O Water Repellent Spray and waiting for 15 minutes, you can clean the excess spray liquid, reassemble your device and it is ready for use.
Lexuma X2O Water Repellent Spray IPX7 FAQ
4. What does Lexuma terms of service say about X2O FAQ?
X2O spray has been tested to IPX4, which means your smartphone is covered for splash resistance. Unfortunately, because of the many unintended usages and variable applications of X2O spray on smartphones, we cannot be held liable for any damage caused by water to smartphones. More details are covered in our terms of business also on www.lexuma.com.
5. X2O Water Repellent Coating Spray can be applied to all electronic parts? It is liquid, will I get electric shock?
Although X2O waterproof spray is liquid, it is designed to solve short-circuiting problem. After waiting for 15 minutes, you can use dry towel to clean the oil liquid. There will not be liquid remaining on the device anymore since only nano layer is left to protect the device. Also, it can be applied to high voltage systems and parts, like motors, cables and electric saws. Of course you need to turn off the electricity before applying the spray. Then wait 15 minutes and clean the excess spray liquid. Reassemble the machine and turn on the power again. There will not be electric shocks or damage of engines.
6. What if I scratch off some of the waterproofing coating when I am using my device?
The waterproofing coating has self-recovery function. Even if you scratch off some of it, the spray liquid will recover it and make it fully waterproof again. If the waterproof coating is too largely damaged, we advise you re-apply the waterproof spray after 6 months to get the best protection.
7. What does X2O Water Repellent Coating Spray contain?
It contains various compounds also used in food related industries. For more details, please refer to X2O Learn More page.
8. What size do the canisters of X2O Water Repellent Spray come in?
We have a basic consumer 10ml can, a 100ml can (for repair stores) and a 250ml industrial use size.
9. Why X2O Water Repellent Spray is so expensive? I can buy another waterproof smartphone instead.
Waterproof smartphones are still new in the market, account for only ¼ of the whole smartphone market. Only iPhone7 or above and Galaxy 7 or above are waterproof smartphones. Most water resistant smartphones use polymer/rubber rings as an attempt to protect the device from water damage. However, these rings have reduced elasticity after a short while, or when a phone is opened or the charger port is constantly used, which all mean that smartphones are likely to be water damaged. With a spray like X2O, it is easier to maintain water resistance as opposed to replacing polymer/rubber rings.
Also, X2O can be applied to most of the electronic devices: cameras, drones, chargers, power strips, earphones, computers, keyboards, phones and ipads etc. It can be widely used, not only limited to smartphones. Not many electronic products are designed to be waterproofed, but X2O can make them waterproofed with IPX4 and IPX7 water protection level. It also protects the device from corrosion and improves its life in humid environments.
10. What is the difference between IPX4 (Splash of water) and IPX7 (dip into water)?
IPX4 means the electronic device can stand splash of water, for example sudden splash of coffee, dropped into water sink or puddles of water. In rainy days you can use your cameras or drones to take photos and videos.
Lexuma X2O Water Repellent Spray IPX4 FAQ
IPX7 means the electronic device can be dipped into one meter deep water for around 1 to 2 minutes. For example, if your phone is dropped into a shower tub, you can pick it up unharmed. If you dropped your smartphone into the swimming pool, you have 2 minutes to get it back before it is totally damaged.
Lexuma X2O Water Repellent Spray IPX7 FAQ
11. Water resistant smartphones warranty, what do they say?
Have a closer look at the warranty small print the next time you are considering purchasing an expensive smartphone, although it may advertise it is waterproof, if you do water damage it, almost all smartphones do not cover water damage under their one year hardware warranty. First, don't get your smartphone wet on purpose. Smartphone manufacturers’ warranty still doesn't cover water damage.
12. How can I make my computer IPX7 protection? I don't know how to dismantle the computer and reassemble it.
IPX7 waterproof protection is mainly for mobile since mobile is relatively easy to be dismantled and reassembled. For computer, IPX4 is waterproof enough as it will not be damaged by splash of coffee or tea.
For IPX4 application method, you can click HERE.
If you really want to dismantle the computer, you can visit computer stores and find professionals to help you with the spray.
13. If the X2O water resistant spray has waterproof function, can I spray it on my clothes or bags?
X2O Water Repellent Coating Spray is ONLY for electronic devices and cannot be used on clothes or bags. X2O waterproof spray is totally different from those waterproof sprays for clothes and shoes, it is of different technology. For fabrics and bags, there are other waterproof spray in the market and online stores. For electronic devices, X2O waterproof coating spray is perfectly functional.
14. What if my child sprayed it on his face or eyes accidentally?
Although the waterproof spray does not contain any toxic chemicals, we strongly advise to clean it with a wet towel first and immediately visit the clinic or hospital for further cleaning.
15. I always use my drones to take photos in mountains and near rivers. Will the layer melt under the sun?
X2O water repellent spray can be applied to your drone with IPX4 water protection. The liquid coating your drone acts like a water repellent coating and slips the water away. If the waterfall splashes some water on your drone, it will be perfectly fine with X2O waterproof protection. Also, it would not be affected by the sun or cold weathers, since it is perfectly functional from -50°C to 140°C. You can fly your drone is rainy days and hot days.
16. When I spray X2O waterproof coating spray, if some of the liquid are sprayed on my table or sunglasses, how can I remove it?
X2O water repellent coating spray is highly reversible which can be easily cleaned by household detergents. It will not damage the table or glasses. You just need to clean the excess liquid using household detergents.
17. In order to make my device waterproofed, how much liquid should I spray? How thick should the waterproof layer be?
Since the water resistant coating spray is compressed gas liquid, it will form mini sprays and evenly spread on the device. You just need to evenly spray on the device for 1 second. There is not exact thickness for X2O waterproof spray to be effective. Once it is evenly sprayed, your device will be waterproofed.
18. Should I spray it on my phone case or on my phone directly?
In order to have IPX4 water protection level, you need to take off your phone case and directly spray on the smartphone, including Sim card port, Sim card, earpiece, charging port, speaker area and any other openings. You can click HERE to watch the demonstration video.
19. Will the spray liquid seep into my electronic device and affect its functions?
Actually, after you sprayed on the phone, the liquid will form a waterproofing coating made of nanometre. This water repellent coating prevents water from seeping inside your phone. It will seep into the openings and protects the phone, but will not affect its function. The waterproof coating spray contains white mineral oil, naphtha (petroleum), heavy alkylate and lemon oil. It is food grade coated oil based and non-harmful to devices and will not affect the electronic parts like water does.
20. Is it safe for children to use the sprayed device? Is the liquid toxic?
It is safe for both children and adults since X2O waterproof spray is non-toxic and food grade coated oil based. It is suitable for sensitive skin and once it is dried, the liquid will not stick to hands.
21. Where is X2O spray made?
This water repellent coating spray is produced in the Netherlands, Europe.
22. How long can it last? Can i spray two layers to make it more waterproofed?
One time of spray can last for at least 6 months. We recommend once every 6 months with maintenance spraying on the ports with wear and tear (e.g. microphone and charger port). Applying two layers DOES NOT make it more waterproofed. The spray provides IPX4 and IPX7 water protection and you can apply IPX7 extensive protecting to your device. The application method is shown in Product Description and the demonstration videos.
23. What does X2O water repellent spray contain?
It contains various compounds also used in food related industries.
24. After I sprayed my device, will it have a bad smell?
There will be some smell when spraying, but it’s perfectly normal. After waiting for 15 minutes with open air, you can clean the excess liquid and the smell will fade away.
25. If my phone is iPhone, it is difficult to open the device and spray PCB board, what can I do?
If it is iPhone 7 or above, the phone is already waterproofed. For iPhone 6 or less modern models, you can carry out general protection (IPX4) which is quite waterproof enough for your phone.
26. If one spray can only use for one time, do I need to buy a few for my devices?
One spray can be used for around 3 to 4 times, depends on the size of your device. We have a larger version of X2O(100ml), which is enough for up to 30 times of spraying.